The Computer Help Desk is part of Technology Services at Victoria College. Technical support is available to Victoria College students who experience difficulties when trying to access online courses. 

Frequently Asked Questions

• What are the Computer Lab Hours?
• How do I get to Help Desk Support?
• Where do I go if I forgot my Pirate Portal Username/Password?
• Where are the Wireless Network Access points?

Before you contact the Computer Help Desk

• Always try restarting the computer first. This solves a majority of problems.
• Be prepared to answer questions about the problem.
• If there is an error message associated with your problem have it written down or up on your screen.
• Be at your computer and ready to act in case the Helpdesk asks you to do anything. Most problems cannot be diagnosed if you are not at your computer.
• Gather as much information as you can about the problem. If it only occurs when you are using a particular program, have the program open, and know its name and version.

Helpful information

• Know where you are on campus or who is your ISP.
• Know your username, password and telephone number.
• Know a little about your computer system and its hardware.
• Know what application you are using, and any other applications that are open.
• Know the exact wording of an error message.

Phone: (361) 582-2509                                       Fax: (361) 572-6492
E-mail: HelpDesk@VictoriaCollege.edu  

Fall/Spring Hours
Monday - Friday, Office Hours, 8 a.m. to 5 p.m.
Monday - Friday, Phone Calls Only, 6:30 a.m. to 10 p.m.

Summer Hours
Monday - Thursday, 7:30 a.m. to 5:30 p.m.
Closed on Fridays

Physical Location:
Technology Center, Room 102
Building 15 on VC's  Campus Map

Mailing Address:
Victoria College                                                        
HelpDesk
2200 East Red River St                                  
Victoria, TX 77901