Technical support is available to Victoria College students who experience difficulties when trying to access online courses. For technical support, you may email the Computer Help Desk at helpdesk@victoriacollege.edu or call (361) 582.2509. If you send an email, you will receive a response within 4 hours of your message.

Frequently Asked Questions

• Helpdesk Support
• Get your Bansam UserID / Password Problems
• Wireless Network Access
• Blackboard CE8 Quick Start Guide

Before you contact the Computer Help Desk

• Be prepared to answer questions about the problem.
• If there is an error message associated with your problem have it written down or up on your screen.
• Be at your computer and ready to act in case the Helpdesk asks you to do anything. Most problems cannot be diagnosed if you are not at your computer.
• Gather as much information as you can about the problem. If it only occurs when you are using a particular program, have the program open, and know its name and version.
• Always try restarting the computer first. This solves a majority of problems.

Helpful information

• Know where you are on campus or who is your ISP.
• Know your username, password and telephone number.
• Know a little about your computer system and its hardware.
• Know what application you are using, and any other applications that are open.
• Know the exact wording of an error message.

Computer Help Desk Hours of Operation

Fall & Spring Semesters
Monday - Thursday, 8 a.m. - 4:30 p.m.
Friday, 8 a.m. - 4 p.m.

Fall & Spring On-Call Hours
Friday - Sunday, 6 p.m. - 10 p.m.

Summer Semesters
Monday - Thursday, 8 a.m. - 5 p.m.
Closed on Fridays

Summer Sessions On-Call Hours
Friday - Sunday, 6 p.m. - 10 p.m.