Terms and Conditions for Online Ordering

BY PLACING YOUR ORDER THROUGH OUR WEBSITE
YOU AGREE TO THE THESE TERMS AND CONDITIONS

Sales Terms

All sales are subject to the current refund policy.  Refund dates are printed on the bottom of your sales receipt which will be included with your order.  When ordering your books pay particular attention to the course and section number, be sure you are ordering for the class and section that you are registered for.  Instructors choose the textbook and different textbooks may be required for different sections of the same course.  General merchandise may be returned or exchanged within ten (10) days from the date of sale.  Items that are blister packaged or otherwise sealed can only be returned if the factory packaging is intact and unopened.  Defective items have an in-store warranty exchange period of ten (10) days from the dates of sale.  After ten (10) days have elapsed, you must contact the manufacturer and seek warranty service under the terms of the product’s warranty.  Certain items may be marked as “no return if unwrapped” or “not returnable” and these disclaimers will be strictly adhered to.   

• If a book is out-of-stock and does not ship with the rest of your order, you will not be charged for out-of-stock item(s), but consider your order fulfilled and re-order the out-of-stock item at a later time.
• We do not backorder textbooks nor do we hold orders until stock arrives. Prices are subject to change without notice.
• If a book is out-of-stock when you place your order and the cost of the book increases with the next shipment we receive, you will be charged the new increased price of the textbook.

Definitions

Packaged textbooks or bundles – Textbooks that are shrink-wrapped and contain various items including, but not limited to: additional books, software, PIN codes, CDs & DVDs, etc.  Packaged textbooks or bundles can be returned for a full-refund within the refund period, provided they are still wrapped in the plastic; once the package has been opened it becomes non-refundable.
New books – Textbooks that have never been used by another student.  Supplemental materials provided by the publisher may be included with a new textbook including but not limited to: supplements, PIN codes, CDs & DVDs, etc.  New textbooks can be returned for a full-refund within the refund period, provided they are in new condition with no writing, marking or other damage, and all supplemental materials that were sold with the new book are returned intact in their original condition.
Used books – Textbooks that have been previously used by other students and may contain writing & marking.  These textbooks are not guaranteed and supplemental materials that are sold with a new textbook may not be included.
Study guide­ – Books that may contain fill in exercises and/or perforated pages.  These are not solutions manuals to the textbook exercises.  They are not eligible for the textbook buyback program.
Solutions manual – Books that contain solutions to selected exercises from the textbook.  They may not contain all the solutions and are sometimes combined with a study guide.
Full refund ­– You received the full purchase price of the textbook when returned during the refund period.  Textbooks must be in the same condition as originally purchased.  You must provide the original receipt.  Refunds will be issued to the original payment source.
Defective books – Books that may have pages missing or other defects due to a manufacturing error by the publisher.  New books that are defective will be exchanged.  Used books that are defective will be exchanged at our discretion.  An original receipt is required for any exchange.

Refund Period

Generally speaking, you have until approximately the tenth class day to receive a full-refund for a sixteen week course, you have until approximately the fifth class day to receive a full-refund for an eight or ten week course, you have until the second class day to receive a full-refund for a five week course, and you have until the first class day to receive a full-refund for a two week course.  Actual refund dates for the current semesters are printed on your receipt, which is required to receive a full-refund, and are listed below:

The Victoria College
February 1, 2010
University of Houston-Victoria
February 1, 2010

There are no refunds on reference books. Reference books include study guides to help with the THEA, DET, ACT, SAT, GED, TEXES, GMAT, GRE, etc… All sales are final on all references books. 

Webmate Order

You may browse textbooks by course identification and section. 
All online orders are considered pending orders subject to available inventory.  When placing your order you may have the option of selecting a textbook condition as new preferred or used preferred.  If one option is not available, then we do not have books available in that condition.  Our inventory is subject to in-store sales and prior orders.  The bookstore will attempt to fill your order with the condition you have selected, however store inventory is subject to change between the time you place your order and the time the order is filled.  We reserve the right to substitute inventory in the opposite condition you indicated as preferred to fulfill your order.  By selecting new preferred or used preferred you authorize the bookstore to substitute the opposite condition if the preferred condition is not available and make adjustments for the total charge to your credit card. Please note that actual charges to your credit card may differ from the prices quoted in your pending order.  The substitution of available stock in a different condition than ordered or the deletion of a title from your order may cause actual charges to be higher or lower than listed below.  If the book shows “Out of stock” then we do not have any inventory and you should check back daily to see if the book has arrived.

After you submit your order you will receive a confirmation email from bookstore@victoriacollege.edu.  Add this email address to your address book to ensure delivery of the confirmation email or check you SPAM/BULK email folder if you do not receive the confirmation email from the bookstore in your INBOX email folder.  You may also print your order after it is complete from your web browser or save the webpage as a file for future reference.  Record your order number; you must refer to it if you require additional customer service with your order.

Payment Terms

Credit Card is the preferred method.
We accept MasterCard, Visa, Discover, and American Express.  You can use your debit or check card if it has a MasterCard or Visa logo.
Financial Aid charges are available only to The Victoria College students.  You must be registered and your tuition must be paid for your financial aid award to be available for bookstore charges.  You must submit your Social Security number to process your order.  By selecting this payment option you are authorizing the bookstore to charge your financial aid award for the actual cost of your order.
UHV book loans will be distributed to you by check from the University.  We can not charge your order to your book loan or other financial aid awards if you are a UHV student.

Shipping Terms

Agreement of Terms and Conditions

Continuing to the Online Ordering process indicates you understand and accept the Terms and Conditions.

Click Here to Continue to the Online Ordering Process