| Online Ordering |
Terms and Conditions for Online Ordering
BY PLACING YOUR ORDER THROUGH OUR WEBSITE Sales TermsAll sales are subject to the current refund policy. Refund dates are printed on the bottom of your sales receipt which will be included with your order. When ordering your books pay particular attention to the course and section number, be sure you are ordering for the class and section that you are registered for. Instructors choose the textbook and different textbooks may be required for different sections of the same course. General merchandise may be returned or exchanged within ten (10) days from the date of sale. Items that are blister packaged or otherwise sealed can only be returned if the factory packaging is intact and unopened. Defective items have an in-store warranty exchange period of ten (10) days from the dates of sale. After ten (10) days have elapsed, you must contact the manufacturer and seek warranty service under the terms of the product’s warranty. Certain items may be marked as “no return if unwrapped” or “not returnable” and these disclaimers will be strictly adhered to.
Definitions
Packaged textbooks or bundles – Textbooks that are shrink-wrapped and contain various items including, but not limited to: additional books, software, PIN codes, CDs & DVDs, etc. Packaged textbooks or bundles can be returned for a full-refund within the refund period, provided they are still wrapped in the plastic; once the package has been opened it becomes non-refundable. Refund PeriodGenerally speaking, you have until approximately the tenth class day to receive a full-refund for a sixteen week course, you have until approximately the fifth class day to receive a full-refund for an eight or ten week course, you have until the second class day to receive a full-refund for a five week course, and you have until the first class day to receive a full-refund for a two week course. Actual refund dates for the current semesters are printed on your receipt, which is required to receive a full-refund, and are listed below:
There are no refunds on reference books. Reference books include study guides to help with the THEA, DET, ACT, SAT, GED, TEXES, GMAT, GRE, etc… All sales are final on all references books. Webmate Order
You may browse textbooks by course identification and section. After you submit your order you will receive a confirmation email from bookstore@victoriacollege.edu. Add this email address to your address book to ensure delivery of the confirmation email or check you SPAM/BULK email folder if you do not receive the confirmation email from the bookstore in your INBOX email folder. You may also print your order after it is complete from your web browser or save the webpage as a file for future reference. Record your order number; you must refer to it if you require additional customer service with your order. Payment TermsShipping TermsYou have two options: UPS Ground or In Store Pickup.In Store Pickup is at our physical location in Victoria. Books will not be available for pickup at satellite campuses (i.e. Gonzales, Calhoun, Hallettsville, Cuero, Sugar Land, or Cinco Ranch) Orders received by 12:00 PM (CST), Sunday through Wednesday should ship within 48 hours. Orders placed after 12:00 PM (CST), Wednesday through Saturday should ship by following Tuesday. All orders charged to financial aid will require a signature for delivery. You must be available to sign for the package. All customers should consider shipping their orders to a location where they will be available during the day. A work address may be used if you will be there during the day to receive your shipment. Visit UPS to calculate delivery times from Victoria, TX 77901 to your location or click here to view the map. You will receive your tracking number by email when the order is shipped. If you have a special delivery request (i.e. shipper release - leave at door if not home, etc) please enter it in the shipping comments section at checkout. Note that if you request a shipper release, so that the driver will deliver without obtaining a signature, this constitutes proof-of-delivery and NO claim for lost or stolen packages can be filed. Our experience has been that UPS drivers will use their discretion and leave a package if no one is available to sign, only when they feel the location is reasonably secure. Deliveries to apartment complexes are often left at the leasing office when the tenant is not home. We will ship to the address you provide. It must be a valid physical address that UPS delivers to. If you change the delivery location to an alternate address, refuse the package, provide incorrect shipping information, or take any other action that causes additional charges from UPS, you will be billed for the actual charges incurred in addition to the regular shipping and handling charge. We are not responsible for lost packages. Contact UPS at 1-800-742-5877. Agreement of Terms and Conditions Continuing to the Online Ordering process indicates you understand and accept the Terms and Conditions. Click Here to Continue to the Online Ordering Process
|




