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Terms and Conditions for Online Ordering

By placing your order through our website, you agree to the following conditions and have also read our refund terms.

Sales Terms

All sales are subject to the current refund terms. When ordering your books pay particular attention to the course and section number, be sure you are ordering for the class and section that you are registered for.  Instructors choose the textbook and different textbooks may be required for different sections of the same course.

Last day for full refund for full semester courses:

Victoria College
September 9, 2014

University of Houston-Victoria
September 9, 2014

Web Ordering

All online orders are considered pending orders subject to available inventory.  When placing your order you will have the option of selecting a textbook condition as follows:

New Preferred - We will fill with NEW stock if available, but will substitute with USED stock if necessary. No reorder will be required.

Used Preferred - We will fill with USED stock if available, but will subsitute with NEW stock if necessary. No reorder will be required. Your credit card will be preauthorized for the NEW book price, but will be finalized at the USED book price, IF USED INVENTORY IS AVAILABLE.

Our inventory is subject to in-store sales and prior orders.  The bookstore will attempt to fill your order with the condition you have selected, however store inventory is subject to change between the time you place your order and the time the order is filled.  We reserve the right to substitute inventory in the opposite condition you indicated as preferred to fulfill your order.  By selecting new preferred or used preferred you authorize the bookstore to substitute the opposite condition if the preferred condition is not available and make adjustments for the total charge to your credit card. 

After you submit your order you will receive a confirmation email from bookstore@victoriacollege.edu, add this email address to your address book to ensure delivery of the confirmation email or check you SPAM/BULK email folder if you do not receive the confirmation email from the bookstore in your INBOX email folder.  You may also print your order after it is complete from your web browser or save the webpage as a file for future reference.  Record your order number; you must refer to it if you require additional customer service with your order.

Payment Terms

We accept MasterCard, Visa, Discover, and American Express.  You can use your debit or check card if it has a MasterCard or Visa logo. Financial Aid charges are available only to The Victoria College students.  UHV book loans/financial aid awards will be distributed to you by check from the University.  We cannot charge your order to your book loan or other financial aid awards if you are a UHV student.

Shipping Terms

You have two options: UPS Ground or Pick Up At Store.

Pick Up At Store is at our physical location in Victoria. Orders received by 12:00 PM (CST), Sunday through Wednesday should ship within 48 hours. Orders placed after 12:00 PM (CST), Wednesday through Saturday should ship by following Tuesday. All customers should consider shipping their orders to a location where they will be available during the day.  A work address may be used if you will be there during the day to receive your shipment.

Visit UPS to calculate delivery times from Victoria, TX 77901 to your location or click here to view the map. You will receive your tracking number by email when the order is shipped. If you have a special delivery request (i.e. shipper release - leave at door if not home, etc) please enter it in the shipping comments section at checkout. Note that if you request a shipper release, so that the driver will deliver without obtaining a signature, this constitutes proof-of-delivery and NO claim for lost or stolen packages can be filed. Our experience has been that UPS drivers will use their discretion and leave a package if no one is available to sign, only when they feel the location is reasonably secure. Deliveries to apartment complexes are often left at the leasing office when the tenant is not home. We will ship to the address you provide. It must be a valid physical address that UPS delivers to. If you change the delivery location to an alternate address, refuse the package, provide incorrect shipping information, or take any other action that causes additional charges from UPS, you will be billed for the actual charges incurred in addition to the regular shipping and handling charge.

Back Ordered Items

You will receive an email regarding back ordered items. Inventory changes on a daily basis and we will ship your item to you when it becomes available. A shipping charge of $10.95 will be added to your order when shipped. If you wish to cancel your back order contact the bookstore immediately.

Agreement of Terms and Conditions

Continuing to the Online Ordering process indicates you understand and accept the Terms and Conditions and that you have read the Full Refund Terms.

Click here to continue to the online ordering process.

 

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